Help and support

How can we help?

Answers for the Jelly Ruler app for iPhone and iPad, the browser extension and the web editor. Stuck, found a bug, or have an idea? Write to us: a person reads every message.

The app

For iPhone and iPad, from the App Store.

How do I turn a picture into shapes?

Tap Import, then Photo Library or Take Photo, and choose a logo. Press Turn into editable shapes: logos are traced by colour into flat shapes, photos and artwork keep their shading. A sheet of several characters or mascots comes apart into one group each.

The camera is used only when you take a photo to trace, and asks first.

How do I get my logo out?

Tap Export:

  • SVG, PNG or App icon, or everything in one zip. With a character or a part selected, Just the selection exports only that.
  • Save to Photos adds a PNG to your photo library. The first time, the app asks to add photos; it never reads your library.
  • Share with your agent makes a JSON file of the design, with every path and colour, and opens the share sheet so you can attach it in the AI app you already use.

Everything goes through the share sheet, so you choose where it lands: Files, AirDrop, Messages or another app.

Where are my files?

Your logos are saved by the app on your device. In the Files app, On My iPhone (or On My iPad) › Jelly Ruler is the app's own folder: what you save there opens again in Jelly Ruler, with its versions. Settings › Reset everything clears your work and starts again from the sample.

What's the jelly ruler?

A toy. Tap the ruler in the header, hold any part of your logo to squeeze out jelly, then pull the ruler down and let go to launch it into the header. Fill the header for the golden jelly ruler. It never changes your drawing.

Which version do I have?

Open Jelly Ruler in the App Store app: the version is under What's New. Mention it, and your iPhone or iPad model, when you write to us.

Is my work private?

Yes. The app has no accounts, no analytics and no ads, and sends nothing to us. Your work leaves your device only when you export or share it yourself. The details are in the privacy policy.

The extension

For Chrome, Brave, Edge and other Chromium browsers.

How do I pick something off a page?

On any website, click the Jelly Ruler button in the toolbar, or press Option Shift J on a Mac (Alt Shift J on Windows and Linux). A dock comes up with the logos and icons it found.

  • Click anything: a logo, a heading, a button. Up and Down arrows widen or narrow what's picked.
  • Draw a box round any part of the page.
  • Collect several things, on as many pages as you like, then open them together.
  • Ruler: pull the jelly ruler back like a slingshot, let it latch onto a logo, and let go.

What you pick opens in the editor, next to the same thing rebuilt from the page's own code.

The shortcut opens the editor, not the picker

That page doesn't let extensions in. New tabs, browser pages (chrome://, brave://, edge://) and the extension stores are off limits to every extension, so the editor opens instead and says so. Go to any website and press the shortcut there.

How do I change the shortcut?

Open your browser's shortcuts page, find Jelly Ruler, and set the keys you want:

  • Chrome: chrome://extensions/shortcuts
  • Brave: brave://extensions/shortcuts
  • Edge: edge://extensions/shortcuts

Or open the extensions page from the browser's menu and choose Keyboard shortcuts.

Something didn't come out right

Try Draw a box round just the part you want, or use the Up and Down arrows to pick the outer box. Some sites keep their fonts to themselves; then text arrives as a picture you can trace instead of as shapes.

Still wrong? Email us the page's address and what you clicked, and a screenshot if you can. It helps us make the next version better.

Where does what I pick go?

Nowhere but your browser. The extension has no accounts and sends nothing to us or anyone else. What you collect stays in this browser until you clear it. The details are in the privacy policy.

Which version do I have?

Open your browser's extensions page (chrome://extensions, brave://extensions or edge://extensions); the version is under Jelly Ruler. Mention it when you write to us.

The editor

In the extension, and in your browser at jellyruler.com/app.

A picture came in, not shapes

Press Turn into editable shapes. Logos are traced by colour into flat shapes; photos and artwork keep their shading in up to 32 colours.

How do I get my logo out?

Use Export for SVG or PNG. For code, open the item's Code or SVG view and choose Copy JSON, Copy prompt for agent or Save agent file.